Frontline Service Coordinator

Job Title:
Frontline Service Coordinator
Job Bio:
  • responsible for the organization and delivery of efficient financial and administrative frontline services to students
  • incumbent supervises and coordinates the work of the Student Accounts Advisors who handle a high volume of student service requests, and Accounts Receivables and Payables processing
  • identifies ineffective, inefficient, and non-compliant frontline service processes on the basis of feedback from frontline services staff and students, statistics, reviews and reconciliations, and makes recommendations for improvements for frontline service delivery


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